Privacy, SMS & Terms of Servi...

Privacy, SMS & Terms of Service Policies

Privacy Policy

Last Updated: 12/9/2025

Youth Positive Impact Coaching (“YPIC,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our participants, families, staff, donors, and website users. This policy explains how we collect, use, disclose, and safeguard information through our website, programs, and communication channels (including SMS text messaging).

YPIC is a behavioral-health services nonprofit, and certain information we collect is protected under HIPAA, state laws, and professional ethical standards.

Contact Information

If you have any questions or concerns about this policy or your data, please contact us at info@y-pic.org or 469-552-5064.

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Youth Positive Impact Coaching (YPIC). Terms and Conditions / Privacy Policy.
Youth Positive Impact Coaching (YPIC). Respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data.

• Data Collection: We will collect your name, E mail address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely for sending Customer Care & Account Notifications.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information if you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring and message frequency varies.
• Contact Youth Positive Impact Coaching (YPIC) at (469) 552-5064 or info@y-pic.org for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to info@y-pic.org or (469) 552-5064 After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance and you will receive a text including our phone number, email and website. We are here to help you.

Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Youth Positive Impact Coaching (YPIC), will not sell, rent, or share the collected mobile numbers.

Information We Collect

Information You Provide

Name, phone number, address, and email
Emergency contact information
Intake and enrollment form data
Communication preferences
Any information voluntarily provided via contact forms, surveys, or SMS messages

Automatically Collected Information

Our website may automatically collect:

IP address
Browser type
Device information
Usage analytics

We do not use advertising trackers or sell this information.

Use of Information

We use your information to:

Provide behavioral-health and mentoring services
Schedule appointments and send reminders
Communicate program updates or event information
Maintain accurate program records
Improve website and service functionality
Ensure safety, compliance, and service quality

We do not sell personal information to third parties.

HIPAA Statement

YPIC complies with HIPAA to the extent applicable. Protected Health Information (PHI):

Is stored in secure HIPAA-compliant systems
Is never transmitted through insecure channels such as SMS
Is never disclosed without proper authorization unless legally required

Confidentiality & Security

We use administrative, technical, and physical safeguards to protect personal information.

However, no system is 100% secure. For clinical or sensitive issues, do not use SMS or unencrypted email.

No Transfer of Data to External Organizations

We do not transfer, share, sell, or disclose consumer data—including personal information, mobile numbers, or communication records—to any external organizations under any circumstances, even with user consent.

YPIC maintains strict internal data-access controls, administrative safeguards, and technical protections to prevent unauthorized sharing or disclosure of user data.

Your Rights

You may request:

Access to your records
Corrections or updates
Restrictions on certain uses
Copies of communications preferences
Revocation of SMS or email consent

No Marketing or Promotional Data Sharing

YPIC does not share, sell, rent, or disclose your personal information or mobile information to third parties for marketing or promotional purposes under any circumstances, even with your consent.

We do not allow any outside entity to use your data for advertising or promotional outreach of any kind.

Contact Information

If you have any questions or concerns about this policy or your data, please contact us at info@y-pic.org or 469-552-5064.

SMS Policy

Last Updated: 12/9/2025

YPIC uses SMS messaging to send appointment reminders, program updates, motivational content, and limited two-way communication.

SMS is optional and requires consent.

Opt-In Methods

You may opt into SMS communication by:

Completing a YPIC intake or enrollment form that includes SMS consent
Checking the SMS consent box on online forms
Texting START to our program number
Verbally opting in and confirming by text

Opt-Out Instructions

You may stop receiving messages anytime by replying:

STOP — to unsubscribe
HELP — to receive assistance

You may also contact our office to update your communication preferences.

Message Frequency

Message Frequency:

Message frequency varies, but you may receive up to 4 messages per month.

Message Types:

You will receive account alerts and promotional offers via SMS

Examples: appointment reminders, event notifications, support check-ins.

Fees & Carrier Disclosure

Standard message and data rates may apply.

YPIC is not responsible for carrier-imposed charges.

Restrictions on SMS Content

To protect confidentiality:

We do not send PHI over SMS.
You should not send sensitive personal, medical, or crisis-related information via text.

Data Use

Information collected through SMS (such as your phone number or delivery data) is used only for program communication purposes.

We do not sell or rent SMS data.

Contact Information

If you have questions or wish to contact us regarding your information, privacy rights, or SMS communications, please email us at info@y-pic.org

or call us at (469) 552-5064.

Terms of Service

You will receive account alerts, promotional messages and service updates via SMS upon opt-in.

Acceptance of Terms

By using our website, services, or SMS messaging, you agree to these Terms of Service.

By providing your phone number and agreeing to receive texts, you consent to receive text messages from YPIC, from 496-552-5064 regarding account notification, customer care, marketing.

You will receive account alerts, promotional messages and service updates via SMS.

Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 496-552-5064 or info@y-pic.org.

Mobile opt-in information is never shared with third parties.

Appropriate Use

You agree not to use YPIC’s website or messaging channels to:

Send harmful, threatening, or inappropriate content
Attempt unauthorized access to systems
Interfere with YPIC operations or services

No Crisis Communication via SMS

YPIC does not provide crisis intervention through SMS.

In emergencies, call 911 or local crisis hotlines immediately.

Disclaimer of Warranty

YPIC services and digital content are provided “as is” without warranties of any kind.

Limitation of Liability

YPIC is not responsible for damages arising from:

Service interruptions
Lost messages
SMS delivery failures
Use of insecure communication channels

Changes to Terms

YPIC may modify these terms at any time. Updated versions will be posted with a new “Last Updated” date.